Contact Centre Services

Globe Valley has developed core competencies in Contact Centre Services as a result of the growth in Transaction Processing and Management of a sister company Ready Interactive and the existing management has operated a 5-10 seat Contact Centre since early 2006.

At the beginning of 2009, a dedicated 40 seat call centre was constructed in Technology Park, Bentley close to Curtin University and in October 2009, premises in Manjimup were secured for the development of a regional Contact Centre. All centres utilise the most modern and available technologies including fibre optic links to each of the centres where possible. The configuration of multiple centres allows for redundancy and peak load sharing, mitigating client risk..

Globe Valley can provide inbound and outbound services to free staff so they can concentrate on your work while the Contact Centre provides the highest level of customer service. We believe every telephone contact with your client is important because it reinforces the professionalism of your business.

Globe Valley’s commitment is to place your client in the right frame of mind every time they contact you. Studies consistently show that customers are unhappy with automated phone answering services and prefer contact with a ‘real’ person. In today’s technological world, Globe Valley provides the human contact with your clients, and the front door of your business.

Globe Valley’s cost effective and professional service will manage contact with your clients, staff and anyone who needs to communicate with you 24 hours a day, 7 days a week. Messages can be delivered to you, your clients, and your staff as email, mobile phone SMS, pager, or fax or via a custom secure internet web service.

Globe Valley solutions will save you time and money. Our Consultants have the technology, to design and customise your service, in your office, to your requirements, and have it operational within days.

Our associates include: